A. V. Feigenbaum

Product quality, always of importance, is rapidly becoming the most significant factor in customer decisions. This is true whether the pur- chaser is a housewife, a large industrial corporation, or a military pro- curement agency. The engineering and management field that is concerned with...

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PREFACE Engineers, scientists, and statisticians liave, until recently, been the groups chiefly interested in activity called quality control. These technologists have been primarily concerned with the technical methods which have become associated with the subject. They have applied these...