Smart Moves [antikvár]

PREFACE We are all managers, regardless of title, rank, profession, or the size or function of the organizations that employ us. We all manage ourselves and our own tasks, we all manage other people (officially or not), and we can all improve our effectiveness by managing smarter. That is one ofthe most important lessons our combined sixty years of experience as management teachers, consultants, and trainers have taught us. Another important lesson is that the techniques and principles that enable us to manage smarter are based on looking forward to events rather than reacting to them. The truly successful manager anticipates problems and prevents their occurrence. He or she foresees opportunities and takes advantage of them. Finally, we've learned that management theory is fine so long as it can ultimately help us solve practical problems. The easiest advice to follow is direct, concise, and jargon-free. These are the useful lessons we've Incorporated into this book. SmartMoves provides over 1,600 tips, steps, facts, and strategies that will help you in any management situation. This book presents practical advice based on sound theories of psychology, communication, and management, but it breaks free of those theories. The tools offered to you here are grounded in volumes of research. We've studied Preface • • xiii