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Based on over a decade of research at the University of Oxford Institute of Information Management, this text treats paradigm shift challenges in managing information technology so that IT warrants being viewed as a value-added support system for strategic decision-making rather than as an organizational "hype" area. Utilizing research and case studies, the authors discuss engineering and reengineering such systems, out-sourcing IT, emerging technology issues, and trends. Annotation c. by Book News, Inc., Portland, Or.