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I Introduction
Keeping Up with Change
In today's fast-moving business world, organizations are constantly evolving, and the role of the manager is becoming ever more diverse. Many organizations have undergone radical change, often prompted by economic pressure and the twin demands of increased efficiency and productivity and also by information technology, which has enabled tasks to be carried out in seconds rather than days. In an aggressively competitive marketplace, organizations are often under pressure to deliver better and better results, and managers are naturally in the front line. At the same time, corporate mergers and acquisitions have inevitably led to reorganization and rationalization on a wide scale, forcing many people to change their jobs, or even their careers, and to undergo retraining. Organizations are also becoming much less hierarchical, with promotion increasingly based on genuine merit rather than length of service. In this chmate, the most successful business